If you don’t see your photos in the Frameo app, it might be due to the app lacking permission to see your photos.

Note: If you use an Android phone and store your photos on an internal micro SD card, simply look for the "External" option in the album drop-down.

How to Allow Access With an iPhone or iPad:

1. Open the Settings app and scroll down until you find the Frameo app in the list and press it
2. Select Photos
3. On older iPhone/iPad versions: Select Read and write
4. On recent iPhone/iPad versions: Select All photos (or Selected photos)
5. Close the Frameo app and open it again

How to Allow Access With an Android Phone:

1. Open the Settings app
2. Press Apps & notifications
3. Scroll down until you find the Frameo app and press it
4. Go to Permissions
5. Make sure that Frameo has access to your phone's media and camera
6. Close the Frameo app and open it again

Need Assistance?

If you have any questions, encounter any problems, or discover a bug, please do not hesitate to get in touch with us! You can submit a ticket here, and we'll get back to you as soon as possible.